Warmline Consultation Service
The CITC Warmline Service provides clinical TB consultation, pediatric case consultation, and TB prevention recommendations to private- and public-sector clinicians free of charge. (The service is not a substitute for medical care or consultation with local experts.) Warmline consultants are experienced clinicians and academic faculty in the field of TB affiliated with the University of California, San Francisco and other TB centers.
Telephone: 877-390-6682 (toll-free)
9:00 AM to 3:00 PM (Pacific Time), Monday through Friday (excluding holidays). Voicemail is available to record incoming messages 24 hours a day, 7 days a week.
Warmline consultation requests are received by a CITC staff member who collects and records basic details about the inquiry. The information is then forwarded to the consultant on duty for that week. Callers receive a telephone response from the consultant within two business days. Warmline inquiries can also be sent to the CITC email address, firstname.lastname@example.org.
All inquiries should include: Caller's name; name of agency; city and state; email address; phone number and best time(s) for caller to be reached; and a summary of the caller's question(s). In accordance with privacy laws, please do not include the patient's name or any other unique patient identifiers.
Please note: Callers from outside the RTMCC Western Region are referred to the RTMCC that serves the caller's jurisdiction.
Effective November 1, 2014, in accordance with a new policy from the CDC, a written summary of each Warmline consultation will be provided not only to the Warmline client, but also to the state TB Control Program in which the consultation originates. Warmline clients who do not want their consultation summaries to be shared with their State TB Control Programs may “opt-out” of this new policy by contacting the Warmline Administrator at CurryTBcenter@ucsf.edu. The opt-out option does not apply to consultations that involve MDR-TB or outbreaks (suspected or confirmed).